Improve Your Phone Communications for Greater Customer Service

Everyone in your business is a salesperson and the impression – positive or negative – each person makes is an advertisement for your business. This can add up to hundreds or thousands of advertisements delivered each day. Watch to learn why your telephone attitude impacts the level of service you provide and how to achieve more positive and productive conversations when interacting with your valued customers. Presented by Jeannie Davis of Now Hear This Inc., an expert on phone communication for great customer service and brand building.

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Discipline to Termination: 5 Steps to Doing it Right

Terminating an employee can be one of the most difficult and stressful situations a business owner or manager faces. Aside from the emotional strain on both owner and employee, there are also legal ramifications involved in the act of termination. Courtney Berg of CourtSide© Consulting will show you how to apply a step-by-step process of progressive discipline to termination. Discover how to identify and correct poor performance, what to say in counseling sessions, what should be included in written warnings, and how to know if training or termination is appropriate.

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How Do You Determine When to Add Accounting Talent?

How do you know when the time is right to add accounting talent to your organization? What are the signs? How do you avoid overkill and excessive costs? Isn’t what you are getting now good enough? Click to view an enlightening session on accounting and finance talent, where we will answer these questions and detail how to implement the solutions. Presented by Bryan Edwards of MGR Accounting Recruiters.

View the recorded webinar here