Everyone in your business is a salesperson and the impression – positive or negative – each person makes is an advertisement for your business. This can add up to hundreds or thousands of advertisements delivered each day. Watch to learn why your telephone attitude impacts the level of service you provide and how to achieve more positive and productive conversations when interacting with your valued customers. Presented by Jeannie Davis of Now Hear This Inc., an expert on phone communication for great customer service and brand building.